Privacy Policy

1. Introduction

Graxvyzel is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our photography services or visit graxvyzel.ddd. By using our services, you agree to the practices described in this policy.

2. Information We Collect

Personal Information

When you book our photography services or contact us, we collect personal information including:

• Full name
• Email address
• Phone number
• Mailing address (if required for physical prints)
• Payment information
• Session preferences and requirements

Photographic Content

During photography sessions, we create and store photographs that may contain your image, likeness, and personal characteristics. These photographs are considered personal data and are protected accordingly.

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide photography services, schedule sessions, and deliver your photographs
• Communication: To respond to inquiries, send booking confirmations, and provide customer support
• Payment Processing: To process payments for photography services and packages
• Quality Improvement: To improve our photography services and customer experience
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Marketing: To send promotional communications (only with your consent)

4. Photograph Usage Rights

Portfolio and Marketing Use

By engaging our photography services, you grant Graxvyzel permission to use photographs from your session for portfolio, marketing, and promotional purposes including on our website, social media, printed materials, and advertisements. If you do not wish for your photographs to be used publicly, you must inform us in writing before your session, and we will honor your request.

Client Privacy Protection

When using photographs for marketing purposes, we will not share identifying personal information (such as full names, addresses, or contact details) without explicit written consent. We respect your privacy and will use photographs tastefully and professionally.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information and photographs from unauthorized access, loss, or misuse. Your data is stored on secure servers with encrypted connections. Photographs are backed up regularly to prevent data loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and photographs for the following periods:

• Contact Information: Retained for up to 3 years after your last session for customer service purposes
• Photographs: Retained indefinitely for portfolio and archival purposes unless you request deletion
• Payment Information: Retained for 7 years to comply with tax and accounting regulations
• ID Photos: Retained for 6 months unless earlier deletion is requested

7. Your Rights

Under New Zealand privacy law, you have the following rights:

• Right to Access: Request copies of your personal information and photographs
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your photographs from our marketing materials (subject to contractual agreements)
• Right to Object: Object to the use of your photographs for marketing purposes
• Right to Withdrawal: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Third-Party Services

We may use third-party service providers to assist with:

• Payment processing
• Website hosting and analytics
• Email communications
• Cloud storage for photographs

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with this Privacy Policy.

9. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy. You can manage your cookie preferences through your browser settings.

10. Children's Privacy

Our photography services may include photographing minors when part of family sessions or events. We obtain consent from parents or legal guardians before photographing children. We do not knowingly collect personal information from children under 16 without parental consent. If we learn that we have collected such information, we will delete it promptly.

11. International Transfers

Your information is primarily stored and processed in New Zealand. If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

12. Marketing Communications

With your consent, we may send you promotional emails about our photography services, special offers, and news. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that opting out of marketing communications does not affect service-related communications.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page and notify you via email if you have an active booking. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the New Zealand Privacy Commissioner.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Graxvyzel
20 Willow Lane, Parnell, Auckland 1013, New Zealand
Phone: +64 99 492 7582
Email: info@graxvyzel.world