Return Policy

1. Introduction

This Return Policy outlines the terms and conditions for refunds and cancellations of photography services provided by Graxvyzel. Due to the nature of photography services, our return policy differs from traditional product returns. Please read this policy carefully before booking our services.

2. Nature of Photography Services

Photography services are unique, time-sensitive, and personalized services. Once a photography session has been completed and the photographer's time has been allocated, the service has been delivered. Therefore, traditional returns do not apply. However, we offer clear cancellation and refund policies as outlined below.

3. Cancellation Policy

Client Cancellations

More than 48 hours before the session: Full refund of any deposit or payment made. There are no cancellation fees when adequate notice is provided.

24-48 hours before the session: Refund of 50% of the total payment. The remaining 50% covers scheduling commitments and time reserved exclusively for your session.

Less than 24 hours before the session: No refund. Sessions cancelled with less than 24 hours notice result in forfeiture of all payments due to the inability to rebook the time slot.

No-show: If you fail to arrive for your scheduled session without prior notice, all payments are forfeited and no refund will be provided.

Photographer Cancellations

If Graxvyzel needs to cancel your session due to illness, emergency, or unforeseen circumstances, you will receive either a full refund or the option to reschedule at no additional cost. We will make every effort to provide as much notice as possible.

4. Weather-Related Cancellations

For outdoor photography sessions, severe weather may necessitate rescheduling. In such cases, we will work with you to find an alternative date that suits both parties. No cancellation fees apply for weather-related rescheduling. If you prefer a refund instead of rescheduling due to weather conditions, a full refund will be provided.

5. Rescheduling Policy

Sessions can be rescheduled without penalty if notice is provided at least 48 hours in advance. We will work with you to find a mutually convenient alternative date and time. Rescheduling requests made with less than 48 hours notice may be subject to rescheduling fees at our discretion.

6. Refunds for Completed Services

Once a photography session has been completed and photographs have been delivered, no refunds will be issued. By attending the session, you acknowledge that the service has been provided. If you are dissatisfied with the final photographs, please refer to our Quality Guarantee section below.

7. Quality Guarantee

We are committed to delivering high-quality photographs that meet professional standards. If you believe the delivered photographs do not meet the agreed-upon quality standards due to technical issues (such as poor exposure, focus problems, or editing errors), please contact us within 7 days of receiving your photos. We will review your concerns and may offer:

• Re-editing of the photographs at no additional cost
• A reshoot session at no additional cost (if technical failures occurred)
• Partial refund in cases of significant quality issues

Please note that personal preference or stylistic disagreements do not constitute grounds for refunds, as photography is subjective. We encourage all clients to review our portfolio before booking to ensure our style aligns with your expectations.

8. Deposit Policy

A deposit is required to secure your booking date. The deposit amount varies by service package and will be communicated during the booking process. Deposits are non-refundable if cancellation occurs with less than 48 hours notice. Deposits are applied toward the total cost of your photography session.

9. ID and Document Photos

For ID and document photography services (passports, visas, etc.), refunds are available only if:

• The photos do not meet official specifications or requirements
• Technical errors prevent the photos from being accepted by authorities

In such cases, we will retake your photos at no additional cost or provide a full refund. Refunds will not be provided if photos are rejected due to issues outside our control (such as incorrect information provided by the client).

10. Digital Products

All photographs are delivered digitally unless physical prints are ordered separately. Once digital files have been delivered and downloaded, they cannot be returned and no refunds will be issued. Please ensure you review your photos promptly upon delivery and contact us within 7 days if there are any quality concerns.

11. Physical Prints

Physical prints ordered as add-ons to photography packages can be reprinted at no additional cost if:

• Prints arrive damaged due to shipping
• Print quality does not meet professional standards due to production errors
• Incorrect images were printed

Please notify us within 14 days of receiving prints if you experience any issues. Refunds for prints will be provided only if reprinting is not possible or acceptable.

12. Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method. You will receive confirmation once the refund has been initiated. Please allow additional time for your financial institution to process the refund to your account.

13. Force Majeure

Graxvyzel shall not be liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, public health emergencies, or other force majeure events. In such circumstances, we will work with clients to reschedule or provide refunds as appropriate.

14. Disputes

If you have concerns about our services or believe you are entitled to a refund that has been denied, please contact us directly to discuss the matter. We are committed to resolving all disputes fairly and professionally. Most issues can be resolved through open communication.

15. Changes to This Policy

Graxvyzel reserves the right to modify this Return Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Return Policy or wish to request a cancellation or refund, please contact us at:

Graxvyzel
20 Willow Lane, Parnell, Auckland 1013, New Zealand
Phone: +64 99 492 7582
Email: info@graxvyzel.world